Help & Support

How can we help you?

Quick answers for bookings, payments, cancellations and provider accounts.

Booking help

Find your bookings, check their status and view event details.

Login to view bookings

Payment support

Understand advance payments, balances, refunds and payment records.

View payment answers

Contact support

Still need help? Send your question and booking number to our team.

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Frequently asked questions

Common questions, clear answers

Open a service, choose the required details and an available event date, then complete the advance payment to confirm your booking.

Sign in and open My Bookings from the top menu. You can view the booking status, payment details and event schedule there.

The advance amount confirms your booking. Any remaining balance is tracked separately against the same booking. Always pay through the payment options provided on EventBook.

Open the relevant booking from My Bookings and use the cancellation option when available. Approval and refund eligibility depend on the booking status and cancellation terms.

Do not make repeated payments immediately. Check the booking payment status first. If the amount was deducted but not updated, contact support with your booking number and payment reference.

Choose Become a provider, complete your business profile and verification details, then submit services for admin approval.

Open the booking and use the available chat or dispute option. You can also contact support and include your booking number for faster assistance.
Need more help?

Our support team is ready to assist.

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